Effective Date: 31 August 2025

At New Sense Marketing Services Pvt. Ltd. (“Company”, “we”, “our”, or “us”), we are committed to providing high-quality consultancy, publishing, registration, and digital services. This Refund & Cancellation Policy explains the conditions under which fees may or may not be refunded. By purchasing or availing our services/products, you (“client”, “user”) agree to the terms below.

1. Service-Based Policy


2. Our consultancy, publishing, and registration services are customized and intangible, designed specifically for each client.


3. Once the consultancy session, registration process, or publishing service has started, no cancellation or refund will be permitted.

2. Digital Product Sales Policy

• Digital products (including e-books, guides, templates, reports, digital memberships, and downloads) purchased through www.newsensepvtltd.com are non-refundable once the download link has been accessed or the product has been delivered to the client’s registered email/portal.


• If a digital product is not accessible due to a technical issue from our side, we will either provide a corrected copy/link or process a refund (if issue remains unresolved).


• Duplicate purchases of digital products (charged twice in error) will be refunded after verification.

3. Cancellation by Client

• Cancellation requests must be made via email to consulting@newsensepvtltd.com within 24 hours of payment (only if the service has not been initiated or digital product has not been delivered).


• If eligible, a partial refund may be provided after deducting administrative charges (10% of the fee).


• After 24 hours, or once services/digital products are delivered, no refund will be possible.

4. Refund Eligibility

Refunds are applicable only under the following conditions:

1. Duplicate Payment – If you are charged twice for the same service/product.


2. Service Not Delivered – If we fail to initiate the service within 30 working days of payment (due to reasons solely attributable to us).


3. Technical Errors – In case of payment gateway or transaction failure.


4. Digital Product Access Failure – If the purchased digital product is not delivered or downloadable due to a technical issue on our end.

5. Non-Refundable Situations

Refunds will not be applicable in the following cases:

• Change of mind after purchase.


• Delays caused by government authorities (e.g., RNI, ISBN, regulatory bodies) or third-party platforms beyond our control.


• Client’s failure to provide correct details/documents or respond on time.


• Services already initiated or completed.


• Digital products once downloaded/accessed by the client.

6. Refund Processing Timeline

• Approved refunds will be processed within 7–15 working days via the original mode of payment.


• You will be notified by email once your refund is initiated.

7. Cancellation by Company

We may cancel an order/service if:

• Incomplete, false, or fraudulent information is provided.


• Services are misused for illegal or unethical purposes.


• Payments are not received as per agreed timelines.

In such cases, no refund will be issued.

8. Contact for Refund & Cancellation

For queries regarding refunds and cancellations, please contact:New Sense Marketing Services Pvt. Ltd.
07/7B Avas Vikas, Buddhi Vihar Phase 2, Delhi Road, Moradabad, Uttar Pradesh, 244001, India.
📧 Email: consulting@newsensepvtltd.com
📞 Mobile: +91-8191903650 / +91-8191903651